Working for Alpha LSG


Operations Manager (ODSG75)



£28,000 - 28,000/annum

Job Location
- United Kingdom -- England -- East Midlands -- Derbyshire -- Castle Donington

Job type

11 January 2018

Closing date
08 Feb 2018 23:59

Alpha LSG’s goal is to be the leading Inflight Service provider within the UK; the supplier of choice with best in class performance. In order for us to achieve our goal, we need a dedicated team of professionals focused on being the best and driving performance. As part of that goal, there is an opportunity to make a difference as the Operations Manager for our Doncaster and East Midlands units. Reporting into the Network Region General Manager you will be the key liaison for the teams at both sites ensuring the success and smooth running of the operation. 

What the role is: 

The successful candidate will be responsible for effectively managing all elements of the flight catering process at both sites ensuring that standards are preserved. This role is integral to achieving the required levels of performance against set KPI’s by the use of effective people and task management.

What you’ll be doing will include: 

  • Utilise the team effectively to ensure that all activities are planned and organised to meet scheduled targets

  • Ensure effective resource management, roster patterns and headcounts in line with activity

  • Ensure the required equipment and stock is in place to meet airline needs

  • Maintain and monitor working practices, systems and processes to meet schedules

  • Ensure all costs are contained within agreed financial guidelines

  • Organise staff and equipment within specified cost targets in order to meet forecast

  • Use the site Management Information tool to review and initiate action plans as required, communicating issues and solutions where necessary

  • Provide information to assist in the effective review of team performance

  • Monitor performance against compliance and introduce corrective action plans, reviewing as required

  • Ensure full due diligence in line with company and legislative requirements understanding the importance of documentation which adheres to compliance standards and processes

  • Build customer relationships which help meet business needs whilst providing expert knowledge to customers on operating processes

  • Ensure both operations comply with all legislation, company and customer requirements

  • Investigate, analyse and implement corrective actions to resolve problems across all areas of the operation 

What you’ll have will include: 

  • People management skills e.g. dealing with performance issues, grievances, holidays and absence management in addition to team training, development and motivation

  • Ability to plan, organise and delegate

  • Be methodical and logical in your approach to work

  • Computer literate

  • Communication Skills – must be able to communicate at all levels

  • An understanding of Food Safety and Health and Safety regulations

  • A flexible positive approach and a drive for continuous improvement

  • Knowledge of operational Service Delivery processes – LGV C (Class 2 preferred)

  • Knowledge of CAA processes and standards of compliance

Contact information

Alpha LSG